Refund Policy

eSIM plans

• Before delivery. If an order fails, or no eSIM was delivered, nothing is charged, or the amount is returned to your balance.
• After the eSIM is delivered or activated, no refund. eSIM plans are digital goods that cannot be returned once the activation details have been delivered, and cannot be reclaimed once activated. The exception is a network or activation fault (for example, the eSIM cannot be activated or does not connect, and troubleshooting does not fix it). We investigate each such case individually. Where the fault is on our side or our supplier's, we refund the plan, in full or in part according to what was used.
• Unactivated plans. A plan that was never activated may be refunded within the refund window shown for that plan, where the plan's terms allow it.
• Refunds for plans are credited to your prepaid balance.

Unused prepaid balance

Unused balance in your wallet is refundable on request. Write to dvirmimon123@gmail.com from the contact address of the account holder and tell us the principal ID. We return it to the original payment method where possible. The time it takes to appear depends on your card issuer.

Chargebacks and reversed payments

If a payment is refunded or charged back through the payment provider, the matching balance credit is removed. Please contact us first so we can fix a problem without a dispute.

How to ask

Your AI agent can request a refund through the store, or you can contact us: Dvir Mimon, Exempt dealer (עוסק פטור), Israel. Email dvirmimon123@gmail.com, phone +972 54 551 1407.